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Senior Manager, Systems Change

Position: Senior Manager, Health Systems Change
Reports to: Director,  Systems Change and Stroke Program
Department: Mission - National
Location: Toronto Office 
Status:  Full time, Permanent

The Heart and Stroke Foundation

Life. We don’t want you to miss it.™

That’s why Heart & Stroke leads the fight against heart disease and stroke. Powered by donors and volunteers, we fund life-saving research and help Canadians lead healthier lives. 
Heart & Stroke is a health charity active in communities across the country. We are sustained by the commitment and generosity of more than 100,000 volunteers and more than 1.4 million donors.

The opportunity

The Senior Manager Systems Change role is responsible for enhancing health systems of care to meet the needs of people in Canada with stroke and heart disease, conditions and disorders across all provinces and territories.   The role actively engages and involves key partners and stakeholders in the initiation, planning, execution, monitoring and adjusting of strategic actions to affect changes and measure resulting improvements.   

To accomplish this objective, this role will develop a framework for measuring existing system capacity and readiness, collect and update information on systems structures and processes and build relationships with provincial H&S mission leads and their leadership counterparts in government and health systems and moving beyond the healthcare system to other streams and services (such as community and social services). 

The role is instrumental for evidence-based systems change and advancement, aligned with the priorities emerging from the Mission Critical Areas Councils and other strategic directions. To achieve these changes, the Senior Manager will work closely with our provincial leads as well as the national Policy, Advocacy and Engagement as well as our Data Strategy teams to build a coordinated and integrated approach to systems change through multiple forums.

Key responsibilities

Develop and establish framework for assessment and monitoring provincial systems of care to support people with heart disease and stroke

  • Develops a comprehensive strategic framework for our approach to systems change, enhancement and advancement that crosses H&S disease groups, expands beyond the healthcare system, integrates our organizational priorities of women’s and indigenous health,  is evidence-based and dynamic, responsive, flexible, and scalable;
  • Conducts ongoing assessments and updates of information on provincial stroke system models, organization capacity, resources and priorities for stroke related initiatives;
  • Conducts environmental assessments and gathers information on provincial cardiac system models, organization capacity, resources, and priorities for heart related initiatives; updates information and assessments regularly;
  • Conducts environmental assessments and gathers information on other provincial/territorial systems related to the care and coordination of people living with heart disease and stroke, including community and social services, environmental services, and strategies addressing the needs of the aging population;
  • Creates and disseminates reports on system activities back to multiple stakeholders;
  • Leverages technology to drive systems change and ensure current information available on systems infrastructure

Implementation of strategic priorities across provinces and territories

  • Working with the Director Systems Change and Stroke Program and the provincial mission leads, develops comprehensive plans to implement key strategic initiatives from Mission Critical Area councils and other Mission inputs, including multi-facetted approaches, education needs and resources, and an evaluation strategy; 
  • Collaborates with and supports provincial and territorial mission colleagues  to develop implementation plans for identified strategic priority areas, provides guidance and support to H&S mission team members as needed;
  • Identifies and establishes relationships with key stakeholders internally and externally to support system change initiatives and implementation of projects on strategic priorities;
  • Works closely with the Policy, Advocacy and Engagement and Data and Knowledge Development teams to ensure an integrated and coordinated approach by H&S, especially on indigenous health and women’s heart and brain health strategy.

Subject matter expertise and information management related to health systems change

  • Maintain up-to-date knowledge of trends in health systems, management, prevention and public health fields as they relate to H&S priorities;
  • Working with the Senior Manager Data and Knowledge, Responds to requests within the Foundation for information related to health systems work, and triages to the appropriate member(s) within the Systems Change and Stroke Program  management team for generation of response to requests in a timely manner;
  • Ensures consistent applications, presentations and interpretations of  systems and stroke information;
  • Responses to ad hoc information requests from internal stakeholders as applicable;
  • Assists with Heart & Stroke generated reports as appropriate;
  • Ensures accurate and effective translation of knowledge on systems and stroke into easy to understand materials for non-technical audience (e.g. donors, people with lived experience, caregivers, and corporate partners).

Manage knowledge exchange activities and resources for health professionals for Heart and Stroke

  • Supervise and work closely with the Senior Specialist, Knowledge Exchange for Health Professionals (KEHP);
  • Manage and support the development and implementation of a knowledge exchange framework relevant to external stakeholders and healthcare provider audiences;
  • Work with the Senior Specialist, Knowledge Exchange for Health Professionals (KEHP)  and the H&S Conference Planning and Logistics Team, mission leads, and other functional leads, plan, deliver and evaluate the scientific programs for the Heart & Stroke Clinical Update , Canadian Stroke Congress and H&S hosted sessions at the Canadian Cardiovascular Congress;
  • Oversee the delivery and evaluation of three Heart & Stroke annual lectureships;
  • Identify and implement opportunities to further develop and enhance professional education competence within H&S, based on health care audience needs and preferences,  implementation science, literature review, and environmental scans;
  • Ensure all program content is aligned to other H&S programs, information, evidence and resources, such as the Canadian Stroke Best Practice Recommendations;
  • Leverages technology and innovative approaches to advance our role and reach in supporting KEHP;
  • Collaborates with stakeholders and partners in assessing target audience learning needs and preferences and incorporating these into plans for learning activities;
  • Provide leadership to cross-functional teams to ensure integrated provincial dissemination of national heart and stroke material.

Reporting Relationships:

  • Senior Specialist, Knowledge Exchange for Health Professionals


  • Master’s degree preferred in health administration, public health, health policy, life sciences, applied science or social science.
  • Course work or related education in best practice for systems change.
  • Member of registered health profession an asset.

Experience and Skills

  • Minimum 7 years related work experience in health sector, including demonstrated experience working with ministries of health and other government departments and agencies.
  • Minimum 3 years of managerial experience of team members.
  • Demonstrated success in designing and developing systems change frameworks and in implementing systems initiatives.
  • Experience in knowledge translation and exchange, education for health professionals and disseminating complex information and concepts to broad multi-stakeholder audiences.
  • Experience working with people who have experienced a stroke or heart disease an asset.
  • Demonstrated superior analytical and critical thinking skills.
  • Team oriented, collaborative, diplomatic, and flexible. 
  • Excellent written communication skills, able to write clearly and succinctly on complex scientific and technical matters involving emerging evidence and trends in healthcare. Able to synthesize and align heart and stroke content across internal teams and external stakeholders.  
  • Clear verbal communication and presentation skills to position and advance our health systems change, and provide advisory services and education to internal staff and the heart and stroke community. 
  • Strong problem solving, analytical and critical thinking skills. Proven ability to synthesize, interpret, analyze and report on data and scientific evidence.
  • Ability to adapt approaches in light of stakeholder needs/priorities and develop appropriate strategies. 
  • Excellent time management, organization and project management skills to ensure projects are delivered within set timelines, to effectively and efficiently use resources, and to arrange information and files in a useful manner. 
  • Experience managing projects, budgets and schedules to successful completion. Knowledge of agile and lean working environments is an asset. 
  • Strong interpersonal and listening skills to work effectively with other members of the stroke and heart program teams, as well as other teams across the organizations and to interact with all stakeholders using a high degree of discretion and diplomacy.
  • Ability to apply sound and independent judgement and demonstrate initiative to communicate issues and to provide realistic solutions. 
  • Strong knowledge of business processes, data or information management, data flows and data quality standards related to health systems and disease states. Analytical ability to work with data and present results to non-technical audience.
  • Strong computer skills and ability to use technological tools to organize and advance the work of the team (i.e., MS Office Suite, SharePoint, CRM and other workflow tools) and proficient in MS office (e.g. Excel, Access, Power Point, Word).  
  • Proficiency in English is essential and French language proficiency is an asset.

If you have the qualifications and share our passion for our mission, we invite you to forward your resume, cover letter and salary expectations to We offer comprehensive benefits including pension, dental and medical coverage.

This posting will remain open until a suitable candidate is found.
Please include the exact job title, including location, in the subject line of your email.

We thank all applicants for their interest however, due to volume, we can only contact those selected for interviews. 

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require an accommodation due to disability to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.

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