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Associate Manager, Program Execution


Position:         Associate Manager, Program Execution 
Reports to:     Manager, Program Development 
Department:   Community Engagement
Location:        Toronto, ON
Status:            Fulltime Permanent

The Heart and Stroke Foundation


Life. We don’t want you to miss it.TM 

That’s why Heart & Stroke leads the fight against heart disease and stroke. Powered by donors and volunteers, we fund life-saving research and help Canadians lead healthier lives. 
Heart & Stroke is a health charity active in communities across the country. We are sustained by the commitment and generosity of more than 100,000 volunteers and more than 1.4 million donors.

The opportunity


We are looking for a hyper-organized, solutions-oriented, and laser-focused candidate to:
Lead the tactical execution of Canada's largest health and physical education fundraiser for kids, Jump Rope for Heart
Support the planning and implementation of new strategies and tactics in the strategic renewal of third party events at Heart & Stroke (My Own Fundraiser)
Drive operational efficiencies, hunt for cost savings, and propel a better participant experience across both fundraising programs
Answer burning questions from the frontline team in the field across Canada, investigate the challenges they face, and implement solutions to support their success

This role will provide tactical program execution and administrative support for Jump Rope for Heart and third party events (My Own Fundraiser aka MOF) across the country. The ideal candidate is excited to further the Program Team’s goals of enhancing participant experiences, improving operational tools and support for internal teams, and optimizing efficiencies to reduce the costs of fundraising. 

Key responsibilities


Program Execution

Lead the planning and tactical execution of the Jump and My Own Fundraising annual program plans to support the successful delivery of all program targets
Support the Manager, Program Development and Program Team by reviewing and updating various program materials along with obtaining necessary approvals and maintaining timelines (examples include training presentations, email content, website content, copy and other creative assets) 
Develop and coordinate annual program promotions including promotion prize, website setup, email communication, rules and regulations and fulfillment
Develop how-to guides, video’s and support aids for successful program execution and provide input into the development of training materials for national webinars and regional training workshops
Review processes related to execution of programs and identify opportunities to improve or increase efficiency
Manage the allocation of printed materials to regional offices
Support internal customer service inquiries regarding execution of programs
Ensure internal SharePoint site is updated with current program resources and communicate to the field
Develop program support resources for both internal and external audiences
Manage MOF tournament request process, act as the liaison between the regional offices and website development team
Provide input into program strategic plans, field training materials and website development

Program Operations


Work cross-functionally with  internal business units (ie - Purchasing and Marketing) to ensure deliverables are met on time and within budget
Prepare reports necessary to help manage operations (ex. inventory levels and customer service emails) 
Manage the day to day external vendor relationships to ensure all project goals are met on time, on strategy and on budget 
Provide input into field training materials, including website training
Support field staff queries and questions, escalate to Manager as necessary 
Lead and manage fulfillment process with the supply chain team including ideation sessions, data analysis, forecasting, prototyping, write-off’s, inventory refreshment and field communication
Develop and run reports and conduct analyses as required

Administration

Manage critical paths, including creative development, print and production, data management and other program execution needs
Development of weekly team status reports
Respond to requests from internal stakeholders, volunteers and donors 
Coordinate and execute weekly correspondence to the regional teams 
Monitor current year reports and identify areas for concerns and contingency opportunities
Resolve questions coming from the field related to the Jump and MOF website

Qualifications


Education
2-3 years related work experience 
1-2 years of project management experience

Experience and Skills 
Proactively displays initiative and resourcefulness 
Highly organized and ability to manage multiple timelines to produce high quality work in a timely fashion
Able to demonstrate accuracy and attention to detail
Able to work independently and as part of a team 
Able to effectively manage a demanding schedule and prioritize responsibilities 
Excellent written and verbal communication skills and customer service orientation
Flexible and adaptable; able to work in a fast paced, ever-changing environment 
Experience with database systems (Blackbaud CRM, Luminate Online TeamRaiser) would be an asset
PC Knowledge – Word, advanced experience in Excel Microsoft Outlook, Power Point, GoToMeeting

Applying

If you have the qualifications and share our passion for our mission, we invite you to forward your resume, cover letter and salary expectations to HSFC.Recruitment@heartandstroke.ca.  We offer comprehensive benefits including pension, dental and medical coverage.

This posting will remain open until a suitable candidate is found.
 
Please include the exact job title, including location, in the subject line of your email.

We thank all applicants for their interest however, due to volume, we can only contact those selected for interviews. 

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require an accommodation due to disability to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.

Learn more and get involved with Heart and Stroke at www.heartandstroke.ca
 
 ™Life. We don’t want you to miss it., Saving moments. Funding breakthroughs. Saving lives., and the heart and / Icon on its own or followed by another icon or words in English are trademarks of the Heart and Stroke Foundation of Canada.