At Your Door: Monthly Giving Ambassadors

FAQs

Q Did you recently receive a knock at your door?

A

You may have recently received a friendly visit from a Heart & Stroke Canvasser inviting you to join our Breakthrough Fund by making a monthly gift. If you have any immediate concerns and would like to verify that the canvasser that you spoke with represents Heart & Stroke, please do not hesitate to contact us: By phone at 1-877-882-2582 or by email at monthly@heartandstroke.ca


Please note that all official Heart & Stroke Monthly Giving Ambassadors carry:
• A personal ID badge with their photo, full name, fundraising ID number and will be wearing a red Heart & Stroke vest.
• Information packets about Heart & Stroke’s work.
• Contact information for Heart & Stroke’s National office.

** Ambassadors are calling back donors at the door as part of a verification process. The number is from 1-866-478-0673.

Q COVID case numbers are increasing across the country. Will you suspend this campaign if cases continue to rise?

A Our door-to-door canvassing campaign is focused on areas where COVID-19 case numbers are lower. We are following the directions, guidance and advice from your provincial government and local public health authorities. We are also carefully monitoring the situation across communities where we are active with this campaign and will suspend the campaign if the situation in the community changes and/or public health authorities provide new public health guidance. Our vendor can also suspend the campaign at any time. Together, both Heart & Stroke and our canvas partner are working together and will make decisions that keep public safety as the priority. 

Q Why are you coming to my door for a donation?

A

We need to keep research on course towards the major breakthroughs in Heart and Stroke research.

Your gifts are an investment into the best medical minds in the world who are working tirelessly to reverse heart damage and save the moments we cherish from being taken away too soon. 

Your monthly gifts are absolutely vital to provide a steady stream of funding for complex and time-consuming research. Without consistent support from people like you, funding can dry up, and staff may move on to other projects. This leaves the research on hold, and can even set back any progress made.

Q Now that you’re canvassing again, does this mean that you will have in-person events?

A No. Heart & Stroke is not hosting any in-person fundraising events as group fundraising events are a high-risk activity during the pandemic Our fundraising events have moved online (in the case of Jump Rope for Heart, the Manulife Heart & Stroke Ride for Heart and the annual B.C. Gala Dinner) or been cancelled entirely (in the case of the Big Bike).

Q Why is it safe for you to come to my door, but not safe for you to have in-person fundraising events?

A We are following the directions of government and public health officials. Door-to-door canvassing has been deemed a low-risk activity by authorities because it is outdoors, our canvassers wear face masks and will always maintain two metres of physical distance from people. In-person fundraising events are deemed a high-risk activity because they involve groups of people.  Currently all provinces have regulations strictly limiting how many people can gather together in close quarters for a prolonged period, even outside.

Q Why is it safe for these canvassers to come to my door, but your volunteer canvassing campaign has been moved completely online?

A There are some important differences between these two programs. Our door-to-door monthly giving canvass is run by our partner, GlobalFaces Direct. Their staff are screened before beginning each shift for symptoms of COVID-19, something we are unable to implement for our volunteer program. There is also no leave behind material, and donations are processed using a tablet, which is not the case with our volunteer canvassing campaign,. We simply cannot institute the same necessary safety measures in a volunteer-led program and that is why our peer-to-peer canvassing program will be handled completely online.

Q Who is Globalfaces Direct?

A

Globalfaces Direct is a trusted partner of Heart & Stroke.  We work closely with them on a daily basis in order to engage Canadians in conversation about the work of Heart & Stroke and recruit new monthly donors to sustain our work.  All Heart & Stroke canvassers that are recruited to work with Globalfaces Direct receive comprehensive training in direct collaboration with Heart & Stroke, allowing them to speak knowledgeably on behalf of the Heart & Stroke about our mission and fundraising programs.

If you have any further questions about Globalfaces Direct, please email us at monthly@heartandstroke.ca or call us at 1-877-882-2582.

Q Can I sign up online or by phone?

A

Thank you for your generosity, you can make your monthly gift online by filling out our secure online form here, or calling us toll free at 1-877-882-2582.

 

Q Who should I contact if I want to make changes my monthly donation?

A

You are always in charge of your giving. If you ever have any questions or would like to update your monthly gift amount, banking or personal information, please call us at 1-877-882-2582 or email us at monthly@heartandstroke.ca [for security reasons, do not send any banking information by email].

Q How is my donation used?

A

For over 60 years, Heart & Stroke has been dedicated to fighting heart  disease and stroke. Our work has saved thousands of lives and improved the lives of millions of others.  How we accomplish this is through a focused investment in 3 key areas in order to bring our vision to life. Preventing disease, Saving lives, and Promoting recovery. Read more about our work. 

Q Will I receive a tax receipt for my monthly donations?

A Yes, for your convenience, a consolidated tax receipt will be sent to you each February. If you make a one-time gift, you will be sent a tax receipt right after your donation is made. In both cases, you are able to choose to receive your receipt by email or mail. If you are looking for a replacement receipt today, please email us at monthly@heartandstroke.ca or call us at 1-877-882-2582. 

Q Who should I contact if I want to provide feedback?

A Thank you for taking the time to provide us with your feedback. Please call us at
1-877-882-2582 or email us at monthly@heartandstroke.ca.

Q Why does Heart & Stroke work with Globalfaces Direct to collect Monthly Giving Ambassador donations?

A In order to raise the greatest amount of funding for research breakthroughs while keeping our cost of fundraising as low as possible, we sometimes work with trusted strategic partners in order to leverage their expertise for the greatest return on your investment in Heart & Stroke research. 

Q Why does my donation have to be verified over the phone?

A We want to verify the payment information for accuracy, and to ensure you understand the monthly giving commitment.