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Area Manager - Fraser

Position: Area Manager - Fraser
Reports to: Regional Director, Community Engagement
Department:  Community Engagement
Location: Port Coquitlam, BC
Status: Permanent; Full-time           

The Heart and Stroke Foundation

Life. We don’t want you to miss it.™ Saving moments. Funding breakthroughs. Saving lives.™

That’s why Heart & Stroke leads the fight against heart disease and stroke. Powered by donors and volunteers, we fund life-saving research and help Canadians lead healthier lives.

Heart & Stroke is a health charity active in communities across the country. We are sustained by the commitment and generosity of more than 100,000 volunteers and more than 1.4 million donors.

The Opportunity

We are seeking an enthusiastic, driven, flexible, and dedicated professional for the role of Area Manager for our Fraser office in Port Coquitlam. Reporting directly to the Regional Director, Community Engagement, this role provides leadership and direction to employees at the office to ensure that business plans are developed and implemented; area goals and objectives are met; and that the Heart and Stroke Foundation has a strong community presence. This position works to promote Heart & Stroke's profile and mission.

Key responsibilities

Program Delivery

  • Supports the strategic planning of Heart & Stroke by developing an area business plan which aligns with the Heart & Stroke strategic plan
  • Creates area office budgets and monitor on a monthly basis – with an understanding of how and when to create contingency plans to meet goal
  • Provides support and leadership to achieve Heart & Stroke business plans at the area level including the development of benchmarks and timelines; monitors to ensure that benchmarks are being achieved
  • Understands that Heart & Stroke business plans are a minimum standard; exceeding these plans is a target goal
  • Oversees and is directly involved in Heart & Stroke Community Engagement programs and activities in the area
  • Implements Heart & Stroke operational standards and procedures; leads by example and ensures that they are adhered to
  • Evaluates all programs, initiatives, and activities, making recommendations to move them forward
  • Seeks opportunities to be involved in the community in order to promote Heart & Stroke through building strong community relationships; does this through key community groups such as the Chamber of Commerce and college/university clubs in the local area
  • Acts as the Heart & Stroke local community representative including participating in media interviews, guest speaking opportunities, and other marketing or public relations opportunities in collaboration with the marketing & communications department

Fund Development

  • Develops strategies to protect and expand local revenue sources
  • Promotes Heart & Stroke as a leading organization in the community; promotes Heart & Stroke as the authoritative voice on heart disease and stroke, both internally and externally
  • Monitors the area environment, making recommendations to promote Heart & Stroke and optimize the Foundation's revenue potential; implements plans
  • Collaborates with the Fund Development team to determine proactive marketing approaches for each program
  • Works collaboratively with Marketing & Communications and other departments as required to ensure that all public relations activities are consistent and timely

People Leadership

  • Collaborates with Human Resources to ensure that all positions are appropriately staffed and for advise with people management issues
  • Consults with Human Resources and the Regional Director, Community Engagement as required for strong people management process
  • Follows best practices to create an employer of choice environment
  • Coaches, mentors, and develops staff
  • Facilitates regular employee meetings (minimum monthly) to update employees and create a team environment
  • Facilitates other meetings with relevant stakeholders, ensures that they are fully informed as to what is happening and are involved appropriately
  • Ensures that the Regional Director, Community Engagement is fully updated on all business matters
  • Works with other Area Managers to increase the profile of the Heart and Stroke Foundation
  • Builds, manages, and sustains internal relationships

Management of People

  • Ensures that work completed by the area offices is accurate and meets organizational deadlines
  • Creates a productive and supportive team environment with direct reports; provides leadership and guidance
  • Recruits, orients, and trains staff
  • Provides timely feedback and conducts performance appraisals
  •  Works with the Senior Specialist, Volunteer Engagement to ensure that volunteer requirements are met


 Oversees all day-to-day management and operational issues including but not limited to:

  • Timely resolution of problems, concerns and issues with respect to area matters. Appropriately informs immediate supervisor as required
  • Works with other Area Managers and other stakeholders to identify, develop, and coordinate promotions, incentives, etc.
  • Conducts environmental scans; collects, analyzes, interprets, and reports on results on matters in area within designated time frames

Facility Management

  • Deals with security issues relating to employees and volunteers; cash handling in consultation with the Regional Director, Community Engagement
  • Oversees matters relating to parking, office furniture and equipment, office allocation, heating and cooling systems, plumbing, electrical, etc.

Health and Safety

  •  Conducts onsite safety inspections (related to specific office)
  • Coordinates hazard identification, assessment, and control as required
  • Reports all employee and volunteer related workplace incidents or near misses to Human Resources

Financial Acumen

  • Has an solid understanding of financial processes; accountable for projecting revenue, tracking, and accounting for expenditures, forecasting for the annual budget
  • Knowledge of annual accounting cycle for a registered charity

  • Ability to work with all levels of management and support staff
  • Able to effectively manage a demanding schedule and prioritize various needs and requirements
  • Establishes and follows a high level of integrity and ethical conduct; leads by example, holding others accountable to the same standards
  • Analytical; able to make sound decisions and/or recommendations
  • Strong leadership skills - able to delegate and empower employees, motivate, coach, and influence
  • Ability to understand, interpret and develop a business strategy and plan as well as personal goals and objectives
  • Fosters collaboration and teamwork with the BC team, office environment, and with other offices
  • Strong interpersonal skills - able to communicate and build relationships at appropriate levels, including understanding and respecting boundaries and confidentiality, and uses discretion
  • Demonstrated excellent team leadership skills
  • Demonstrated working knowledge and skill in the Microsoft Office Suite
  • Post-secondary diploma or degree in business, not-for-profit management or other related field
  • Minimum of 5 years’ experience related to fund development
  • Minimum 3 years’ management experience at a supervisory level or above
  • AFP membership considered an asset
  • Previous fund development database experience
  • Valid driver’s license and access to a vehicle


If you have the qualifications and share our passion for our mission, we invite you to forward your resume and cover letter to immediately.

Please include the reference number AM0917FRA and your name (first and last) in the subject line of your email.

This posting will remain open until a suitable candidate is found.

We offer comprehensive benefits including pension, dental and medical coverage.

We thank all applicants for their interest however, due to volume, we can only contact those selected for interviews.

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier-free and accessible environment. If you have been contacted for an interview and require an accommodation due to disability to participate in the recruitment and selection process, please advise and we will work with you to meet your needs.