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Ottawa Area Office Customer Service Volunteer


Make a difference by providing customer service support.
Overview:

As an Area Office Customer Service Volunteer, you will provide customer service support to the Ottawa office.

Primary Responsibilities

  • Reception desk management: answering and forwarding calls, greeting the public, answering general questions about Heart & Stroke’s work.
  • Making thank you calls and solicitation calls to donors.
  • Constituent data entry into Salesforce.
  • Preparation of recognition and stewardship materials to supporters (e.g. thank you cards, information packages).

Location: 
1525 Carling Avenue, Suite 110
Ottawa, ON K1Z 8R9
Nearest Transit Stop: Carling Avenue at Saigon Court

We are committed to fostering an inclusive, barrier-free and accessible environment.  If you have been contacted for an interview and require an accommodation due to disability to participate in the recruitment and selection process, please advise us and we will work with you to meet your needs.

Commitment:
8-15 hours per week: 2-3 shifts per week, 4-5 hours per shift 
Shifts will occur between the hours of 8:30am-5pm, Monday- Friday.
Volunteers may choose to exceed 15 hours of work per week.
This position is a 3-month term commitment with possibility for renewal.

Qualities you’ll need for this role:

  • Completion of secondary school; age 18+.
  • Professional or educational experience in Administration, Customer Service, or another relevant area.
  • Exceptional phone manner and an excellent command of spoken English.
  • Detail oriented, organized, and focused.
  • Comfortable on the computer (PC environment): familiar with MS Excel, MS Word, and data management systems.
  • Able to work independently and as part of a team.
  • Able to follow written and spoken instructions accurately.
  • Enjoy interaction with other team members.
  • Ability to communicate in non-English languages is an asset.

What you’ll get from the experience:

  • Opportunities to gain real-world professional skills with a leading non-profit organization.
  • Opportunities to network with other passionate volunteers and staff members.
  • Evidence of your impact in the local community.
  • Opportunities for cross-training for the Area Office Administrative Volunteer role.
  • Orientation to the office, team, and position from your staff supervisor.
  • Detailed written descriptions of tasks.
  • One-on-one training (where relevant) with staff supervisor.
  • Ongoing training and mentorship.

Successful candidates will be asked to:

  • Review, sign, and follow IT Usage Agreement.
  • Review, sign, and follow Heart & Stroke Code of Conduct.
To Apply:

Please send your professional resume and cover letter to Jessica.pangparks@heartandstroke.ca