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Durham Area Office Customer Service Volunteer


Make a difference by providing customer service support.

Overview:
As an Area Office Customer Service Volunteer, you will provide customer service support to the Durham office.

Primary Responsibilities:

  • Reception desk management: answering and forwarding calls, greeting the public, answering general questions about Heart & Stroke’s work.
  • Making thank you calls and solicitation calls to donors.
  • Constituent data entry into Salesforce.
  • Preparation of recognition and stewardship materials to supporters (e.g. thank you cards, information packages).

Location:

  • 105 Consumers Drive, Unit 2 Whitby, ON L1N 1C4
  • Nearest Transit Stop: Consumers Drive and Hopkins Street
  • This is an accessible location.

Commitment:

  • 8 hours per week: 2 shifts per week, 4 hours per shift
  • Shifts will occur between the hours of 9am-1pm.
  • This position is a 3-month term commitment with possibility for renewal.

Qualities you’ll need for this role:

  • Completion of secondary school.
  • Professional or educational experience in Administration, Customer Service, or another relevant area.
  • Exceptional phone manner and an excellent command of spoken English.
  • Detail oriented, organized, and focused.
  • Comfortable on the computer (PC environment): familiar with MS Excel, MS Word, and data management systems.
  • Able to work independently and as part of a team.
  • Able to follow written and spoken instructions accurately.
  • Enjoy interaction with other team members.
  • Ability to communicate in non-English languages is an asset.

What you’ll get from the experience:

  • Opportunities to gain real-world professional skills with a leading non-profit organization.
  • Opportunities to network with other passionate volunteers and staff members.
  • Evidence of your impact in the local community.
  • Opportunities for cross-training for the Area Office Administrative Volunteer role.
  • Orientation to the office, team, and position from your staff supervisor.
  • Detailed written descriptions of tasks.
  • One-on-one training (where relevant) with staff supervisor.
  • Ongoing training and mentorship.

To Apply:
Email your professional resume and cover letter to jessica.pangparks@heartandstroke.ca